Privacy Policy
Practice Flow Consultancy is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect information when you visit our website, contact us, book a discovery call, or use our services.
1. Who we are
Practice Flow Consultancy is a UK-based consultancy providing business support, workflow improvement, coaching, training, and related advisory services to professional clients.
We are the data controller for the personal data we collect through our website, email, phone, booking systems, forms, and direct communications.
2. Information we collect
We may collect the following personal data:
• Name.
• Job title.
• Business or organisation name.
• Email address.
• Phone number.
• Business contact details.
• Information you provide in contact forms, booking forms, emails, calls, or messages.
• Information relating to enquiries, consultations, service delivery, and client records.
• Technical information such as IP address, browser type, device type, pages visited, and cookie data.
3. How we use your information
We may use your data to:
• Respond to enquiries.
• Arrange discovery calls and meetings.
• Provide quotations, proposals, and services.
• Deliver consultancy, coaching, training, and support.
• Communicate about projects, invoices, and administration.
• Improve our website, services, and user experience.
• Send business-to-business marketing messages where permitted by law.
• Comply with legal, tax, accounting, or regulatory obligations.
4. Lawful basis for processing
We process personal data where one or more of the following applies:
• You have given consent.
• Processing is necessary to take steps at your request before entering into a contract.
• Processing is necessary for the performance of a contract.
• Processing is necessary for our legitimate business interests.
• Processing is necessary to comply with a legal obligation.
5. Marketing
Practice Flow Consultancy may contact business users with relevant information about our services where permitted by law. You can opt out of marketing communications at any time. We do not sell personal data.
6. Sharing your data
We may share your data with trusted third parties where necessary to run our business, including:
• Website hosting providers.
• Email service providers.
• Booking and scheduling platforms.
• Accounting and invoicing software.
• Professional advisers such as accountants or lawyers.
• Regulators, authorities, or law enforcement where required by law.
We expect all third parties to keep your data secure and use it only for the purposes we authorise.
7. International transfers
Some service providers may store or process data outside the UK. Where this happens, we will use appropriate safeguards to protect your data.
8. Data retention
We keep personal data only for as long as necessary for the purpose it was collected, including legal, tax, accounting, and recordkeeping requirements. When data is no longer needed, we will securely delete or anonymise it.
9. Security
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, or alteration. However, no online system can be guaranteed to be completely secure.
10. Your rights
Depending on the situation, you may have rights to:
• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Withdraw consent where consent is the lawful basis.
• Complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.
11. Cookies
Our website may use cookies and similar technologies to support site functionality, improve performance, and analyse traffic. Where required, we will ask for consent before placing non-essential cookies.
12. Children
Our services are intended for adults and business users. We do not knowingly collect data from children.
13. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
14. Contact us
If you have any questions about this privacy policy or how your data is handled, contact:
Practice Flow Consultancy
Email: practiceflowconsultancy@outlook.com
Website Disclaimer
The information on this website is provided for general informational and professional guidance purposes only. It does not constitute legal, financial, medical, HR, or regulatory advice, and should not be relied upon as a substitute for advice from a suitably qualified professional.
Any consultancy, coaching, training, review, recommendation, or guidance provided by Practice Flow Consultancy is based on the information available at the time and on the specific circumstances of the client. Results will vary depending on implementation, staffing, systems, compliance position, market conditions, and other factors outside our control.
Practice Flow Consultancy does not guarantee any specific outcome, improvement, savings, performance result, compliance position, or business success. Any examples, case studies, or testimonials are illustrative only and do not constitute a promise or guarantee of future results.
You remain responsible for any decisions made or actions taken based on the information or services provided. Where appropriate, you should obtain independent legal, financial, regulatory, clinical, HR, or specialist advice before acting.
To the fullest extent permitted by law, Practice Flow Consultancy accepts no liability for loss arising from reliance on website content or services, except where liability cannot legally be excluded.